Here’s an easy way to collect money owed to you without adding much additional work. Are you still waiting for customers to come in and pick up their completed repairs? This is in spite of you making numerous phone calls and them promising to come in and collect the items. You’re not alone. Many of your fellow jewelers, have repairs that have been completed (and in many cases a sub-contractor paid), but the customer has not been in to collect and pay for the repair.
Why not produce an invoice for the repair and send it to them? This has, for some time, been able to produce better results than just a simple phone call does. An invoice has the look of an official document and the perception of goods or services supplied which the invoice reinforces. Invoices are also more visual and promote the idea that this debt is now part of a system that is being tracked and monitored. What’s more is that it’s a reminder of your business, which is a good thing and getting them into the store is even better. Additional opportunities to promote (or expose) your business to existing customers reinforces your businesses image and the customer’s ability to think first of your business when considering making a purchase.
Incorporating a program that sends out the above mentioned invoices is something everyone can easily implement and benefit from.