ARMS USA 1.800.228.9073ARMS Australia 1.800.804.333ARMS New Zealand 0800 000 673

Our Blog

The Power of Change

Most people have heard this statement, or something similar, at least once in their lives.  This means that there are many people in today’s society resisting change. These are changing times, more so today than ever before, and resisting change or being slow to...

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The Real Cost of Old Inventory

All jewelers equate the problem of old inventory with having too much cash tied up in an unprofitable asset.   But how they define that cost varies widely and we have heard some “reasons” for carrying old inventory that are merely a skin of truth wrapped around a...

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What’s So Special About Special Orders?

Have you ever stopped to consider how much of your profit comes from Special Orders?  It’s a certainty that they cost you more than selling something out of your cases.  Taking time and resources to hunt down, order, inventory and follow-up on special orders can put...

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Understanding the New Age of Customers

Perhaps it's not just the new generation of customers you need to understand, but how to reach them. JCK published a dismal outlook of the jewelry industry awhile back. One highlight from the article is that you can't use the same marketing methods to reach the new...

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Jewelry Figures that Count!

Traditionally small business owners have their annual accounts prepared 6 to 12 months after the end of the fiscal year, and apart from the accountant spending 15 minutes discussing them and a copy going to the bank, these accounts never see the light of day again....

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The Nightmare of Stocktake

Many retailers schedule their stocktake to coincide with the end of the financial year. With stocktake, more commonly known as the ‘retailers’ nightmare’, comes stress for managers and store owners.  At ARMS we understand the trauma that stocktake can create so we...

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A Little ARMS History

CHRONOLOGICAL HISTORY OF Jewellers Computer Systems (JCS) / Advanced Retail Management Systems (ARMS) 1980       After attending New England University course on Business Management of a Jewellery Store at the Waikato University in Hamilton N.Z to learn more about...

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Hi, I’m Malcolm Alderton

This is unbelievably exciting. Providing business solutions to retail and wholesale jewelers has been my business for nearly 30 years. I have truly enjoyed helping businesses become more profitable. Providing the tools to enable retailers and wholesalers to maximize...

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Discount Disasters

Given the current economy, many jewelers are willing to offer discounts in hope for good numbers at year-end. The problem with this formula is that it’s a guarantee all right, a guarantee loser. Once you start discounting, a something no so good happens. Customers...

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