TRAINING & SUPPORT
Q: What training do you provide?
We provide comprehensive on-site training during installation of the programs and additional on-site training is available by request. Alternatively, clients can attend Operator Training Courses held at our head offices in each country.
Q: Do you provide ongoing support, and at what level?
The purchase price of ARMS software includes 12 months of free support. This gives you the chance to experience the benefits of our support. After the initial 12 month period, we provide a renewable annual support agreement. For a modest fee, you can access: unlimited telephone support; remote support across the internet; operator and business information by weekly email publications; free program upgrades using ARMS GlobalNet live update facility, and free data analysis when the integrity of the data is questioned.
Q: If I have a technical problem can I speak with a real person?
We pride ourselves on providing excellent personal service. If you call the Client Services Department, you speak to a person who can skillfully analyse your situation and who will enlist the assistance of an expert in that particular field if required.
Q: How long does it take your help desk to solve problems?
The Client Services team will attempt to resolve issues on the first call. Of course, this is not always possible and resolution time depends on the type of problem. All resources are applied to critical problems to minimize any inconvenience.
Q: Does ARMS provide weekend support?
Yes - we provide support via mobile phone during weekend hours and holidays.